Guarantee and Return Policy: All merchandise is fully guaranteed (hand tools are warranted for life).  
Pictures shown in our catalogue are representations of the products available.  
As such, KSP makes no warrantee as to inconsequential design changes and reserve the right to 
substitute like items of the same or better quality/function without prior notice.  Should any item 
purchased from us fail to perform in accordance with its particular use, simply return it for exchange, 
credit or refund**.  Any product returned to us must have an RMA (return merchandise authorization) 
and be in "new" condition with all hardware, packing and instructions (if any).  Returned products 
must be received by us within 30 days of the original shipping date on your invoice.  In the unlikely 
event that you receive product in damaged condition, please contact us or the shipper immediately.  
Delays may void your claim of insurance coverage which will be included with all orders. Shipping 
and postage costs are not refundable unless either of the following conditions apply:  

1) Our error in shipping address or product(s) or 2) warrantee service or replacement due to damage 
or corruption of digital media.